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What You Agree To When You Use larogo

These Terms and Conditions set out the rules that apply to every larogo account — from how you register and fund your wallet using GCash, Maya, or InstaPay, to how disputes are raised and resolved.

Account eligibility requiredGCash, Maya, InstaPay coveredDispute process outlinedPhilippine law governs accessSubject to change with notice
larogo What You Agree To When You Use larogo
ACCOUNT INTEGRITY

How We Protect and Manage Your Account

Keeping your account secure and your data handled correctly is a core part of how these Terms operate in practice. These four areas explain how we approach account integrity — from how we verify your identity to how long we keep your records.

Identity Verification

We verify your account details before processing your first withdrawal. This step applies regardless of whether you cash out to GCash, Maya, or InstaPay and is required under these Terms.

Data Retention

Account records — including transaction logs for GCash, Maya, and InstaPay activity — are retained for the period required by applicable law and are accessible to you on request through support.

Account Security Practices

Your login is protected by OTP verification on each new device. If you suspect unauthorised access, freeze your account immediately via the Account Settings page and notify support.

Requesting Changes

To update registered details such as your linked GCash or Maya number, submit a change request through the in-app Help thread. Changes take effect after verification is complete.

TERMS CONTACT

How to Raise a Terms Question

If any clause in these Terms is unclear or you believe a decision affecting your account was made in error, our support team is the right first step. You can reach us through live chat inside the account dashboard, by email, or through the in-app message thread on your mobile device — whichever is most convenient when you need a response.

Live Chat Access live chat directly from your account dashboard on mobile or desktop. Quote your account ID so our team can pull your transaction history without delay.
Email Support Send a detailed account query to our support email address. Include the date, the payment method used — GCash, Maya, or InstaPay — and a clear description of the issue.
In-App Message Open the larogo app on your phone, go to Account, then tap Help to start a message thread. Responses are tracked against your account and kept on record.

Common Questions About These Terms

Below are the questions we hear most often about how these Terms and Conditions apply to real account situations — covering eligibility, payments, disputes, and your right to access or change your account data.

These Terms apply to every registered larogo account holder. Access is available where local law permits and only to eligible individuals who have completed account registration and accepted these Terms.

We will notify you through your registered contact details before any material change takes effect. Continuing to use your account after the notice period is treated as acceptance of the updated Terms.

Yes. All payment activity through your account wallet — including GCash deposits, Maya transfers, and InstaPay withdrawals — is governed by these Terms alongside the rules of the relevant payment provider.

Contact our support team via live chat, email, or the in-app Help thread within fourteen days of receiving notice of the decision. Include your account ID and the relevant transaction details.

Yes. We may suspend or close an account for breaches including fraud, operating multiple accounts, or misuse of promotional credit. You may appeal any such decision through support within fourteen days.

Submit a request through the in-app Help thread or by email. For changes to linked payment details such as a GCash or Maya number, verification is required before the update is applied.
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Terms & Conditions

Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

Access may be available only where local law permits.