Reference

Legal Terms That Protect Your Account

Everything on this page governs how your larogo account works — from how we handle the data tied to your GCash or Maya wallet, to what you can expect from us when a dispute arises.

Account TermsPrivacy & DataGCash · Maya · InstaPay PolicyCookie UseDispute Process
larogo Legal Terms That Protect Your Account
POLICY CONTACT

How to Reach Us on Legal Matters

For any question about your rights under these terms, a data request, or a dispute involving a GCash, Maya, or InstaPay transaction, our support team handles policy-related cases through the channels below. Keep your account number handy when you write in — it speeds up verification and cuts the back-and-forth.

Live Chat Reach the support team directly through the chat icon in your account dashboard. Policy and account-data queries are handled by a dedicated team, not a bot.
Email Support Send detailed legal or data requests to our support email address found in the account help section. Include your account ID and the specific policy point you are raising.
Account Help Centre The Help Centre inside your account lists step-by-step paths for data requests, transaction disputes and policy clarifications — accessible from any Philippine mobile device.
HOW WE HANDLE IT

Data Handling, Cookies and Account Security

We keep your personal and payment information under strict access controls. Account security is layered — login requires OTP verification to your registered mobile number, and any change to a linked GCash, Maya, or InstaPay wallet triggers a secondary verification step before it takes effect. Here is how we approach the four areas that matter most to your account safety.

Data Retention We keep your account and transaction records for the period required under applicable Philippine financial regulations. You can request a summary of what we hold through the Help Centre at any time.
Cookie Policy We use session cookies to keep your account state between pages and analytics cookies to identify site errors. You can manage cookie preferences from the privacy settings inside your account.
Account Security Every login triggers an OTP to your registered mobile. Changes to e-wallet details — GCash number, Maya account, or linked bank for InstaPay — require a separate confirmation step before they apply.
Requesting Changes To update the personal data we hold, or to request deletion where permitted, contact support via live chat or email. We process verified requests within the timeframe set out in the Help Centre.

Common Questions About Your Legal Rights

These are the questions we hear most when it comes to account terms, data rights, and payment policies. If something is not covered here, our support team handles it through live chat or email.

We collect your name, contact number, registered e-wallet details (GCash or Maya), and identity verification documents. This data is used solely for account security and payment processing.

Yes. Submit a data access request through the Help Centre or via email support. Include your account ID and we will process your verified request within the period stated in our data policy.

Raise a transaction dispute through live chat with your transaction reference number. We coordinate with the relevant payment rail — GCash, Maya, or InstaPay — and respond with findings within the timeframe shown in the Help Centre.

We share data only with payment processors needed to complete GCash, Maya, or InstaPay transactions, and only the minimum fields required. We do not sell or rent your personal data to marketing companies.

We retain transaction records for the period required under applicable Philippine financial rules. Non-essential profile data is deleted after the mandatory retention window closes, as described in our data retention policy.

We notify you at your registered mobile number or email before any change takes effect. Continuing to use the platform after the notified date means you accept the updated terms.
Reference

Legal

Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

Access may be available only where local law permits.